Communication Works

What’s covered in this training?

Never cut what you can untie".

Joseph Joubert

 To negotiate successfully, we start with a willingness to reach agreement and to understand the wants and needs of the other party. We must also understand the role conflict plays in negotiation and be able to choose the conflict resolution style that is most appropriate for the situation before us. Added to our strategy, we need to employ persuasive and dynamic communication skills.

 Some people are natural negotiators, while others are locked into patterns of interacting that prevent their mastery of this vital business skill. The good news is that we can discover strategies that enable us to master and succeed in the ‘dance' that is negotiation.

 This course provides practical tools and strategies that managers and employees can implement in everyday negotiations so that the perceived stress and fear of negotiation is removed, resulting in improved morale, creative solutions and successful outcomes.

At the end of the training, you will be able to:

  •  understand the advantages/benefits of negotiation that involve a genuine desire to reach agreement
  • differentiate between negotiation strategies
  • understand the factors that influence conflict in negotiation
  • discuss common sabotage tactics and strategies to counter them
  • understand the power of persuasive communication
  • use Fisher and Ury's (1991) Principled Bargaining concept
  • plan and implement successful negotiation strategies.

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