Communication Works

What’s covered in this training?

The need to communicate effectively requires that we can work with one another, rather than just for one another.  Decisions are then reached by working together and solving problems by maximising the collective intelligence of the group and harnessing the synergy of the team.  This increases the commitment of the staff to the task, which results in increased productivity.  It also results in a happier workforce.

It is important to remember that teamwork involves people with specified roles, working with cohesion and commitment to achieve specified, common, organisational goals.

At the end of the training, you will be able to:

  • identify the common, organisational goals that the team has
  • understand natural, group development processes
  • recognise the role of conflict in teamwork
  • recognise the different roles within a team and how they contribute to group dynamics
  • recognise and accommodate different leadership styles
  • identify the strengths and skills that each person brings to the team
  • identify ways in which these strengths and skills can be used for the betterment of the team
  • use the team’s collective intelligence to solve problems
  • recognise individual needs, reactions and feelings within the group in a positive communication climate
  • encourage participation of all team members.

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