Communication Works

What’s covered in this training?

Researchers in organisational communication assert that improved internal communication delivers large scale organisational benefits.  An organisation which identifies improved internal communication as a strategic goal can see positive outcomes in such areas as productivity, higher quality service and products, and increased levels of innovation.  However, it is also clear that the key to transforming communication rests in the hands of managers.  It is not enough to recognise the mind set and behaviours which produce improved interpersonal relationships; managers must actually demonstrate these qualities in their interactions with staff!

This two-day course will provide practical tools for managers and emerging managers to recognise the barriers that prevent open and effective communication.  In addition, managers will recognise the value of embracing behaviours that will encourage and build trust and loyalty in their staff, and enhance the credibility of their organisation.

Participants will be encouraged to reflect on their communicative competence through interactive exercises and individual facilitator feedback which will allow you to apply relevant communicative strategies and build these into your repertoire of management skills.

At the end of this training you will:

  • be able to reflect and evaluate your communication style based on current communication theory
  • use improved listening and questioning techniques
  • recognise the importance of feedback, non-verbal communication, self-concept, assertion, perception, gender and culture on communication
  • understand the importance of  building a supportive and positive communication climate
  • understand the roles within a group and how to get the most out of the team
  • understand how to effectively facilitate one-on-one and amongst staff
  • recognise the value of participative decision-making and the importance of upward communication and,
  • recognise and develop strategies to prevent communication breakdown and manage conflict effectively
  • acquire practical tools to overcome the potential ‘disconnect’ between what you say as a manager and what you do
  • understand how to apply relevant communicative strategies that will help your staff capture your organisation’s values, vision, and mission.

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